Got questions?
Cleaning Service FAQ Hatfield
Welcome to our Cleaning Service FAQ Hatfield page. Find quick answers about booking, pricing and what’s included for domestic, deep and tenancy cleaning across Hatfield and Hertfordshire.
£Do you accept cash?
Yes, we accept cash.
£Can we pay by bank transfer?
Yes, bank transfer is absolutely fine.
💳Can we pay via card?
Yes, we accept card payments.
🧼Is carpet cleaning included in the package?
No — carpet cleaning is a separate service and not included in regular plans.
Learn more on our
deep cleaning in Hatfield page.
🔥Is oven cleaning included?
Yes, oven cleaning is included with our deep cleaning packages (limited).
Please request it in advance so we can prepare the right products.
Tip: Message us on WhatsApp before your appointment and we’ll confirm the exact scope.
🧹Can I ask the cleaner to do any type of work within the set hours?
You can request all general household tasks during the booked time. For deep or specialist tasks
(heavy limescale, stain removal, mould treatment) please check with us first so we can brief the team
or allocate a specialist. See our
domestic cleaning service.
🗓️What’s your reschedule/cancellation policy?
Please let us know at least 24 hours before your appointment to reschedule or cancel without a fee.
🧴Do you bring your own products and equipment?
Yes, we bring eco-friendly products and equipment. If you prefer a particular brand or have sensitivities, tell us and we’ll accommodate.
🦠Do you treat mould?
Yes — we provide targeted mould treatment. Please share photos via WhatsApp first so we can assess the severity and advise the best approach.
📍Which areas do you cover?
Hatfield, Welwyn Garden City, St Albans, Potters Bar and nearby areas. For moving out, see
end of tenancy cleaning Hatfield.