Hatfield Cleaners (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR).
Who We Are
Hatfield Cleaners, based in Hatfield, Hertfordshire, is the Data Controller responsible for your personal data. You can contact us at:
📧 Email (enquiries & privacy requests): hatfieldcleaners1@gmail.com
📧 Alternate: info@hatfieldcleaners.co.uk
💬 WhatsApp: +44 7429 740942
What Data We Collect
- Contact details: name, phone number, email, address.
- Booking and service details (e.g., cleaning dates, preferences).
- Payment details (processed securely via third-party providers; we do not store card numbers).
- Communications with us (WhatsApp, email, phone).
- Website usage data: IP address, browser, cookies, analytics.
How We Use Your Data
- To provide and manage our cleaning services.
- To process bookings and payments.
- To communicate with you via WhatsApp, phone, or email.
- To send service updates and promotions (only if you consent).
- To comply with legal and tax obligations.
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: to fulfil the cleaning services you request.
- Legitimate interests: to improve services and operate efficiently.
- Consent: for marketing communications, where you have opted in.
- Legal obligation: to keep financial and tax records (e.g., HMRC requirement for 6 years).
How Long We Keep Your Data
We retain your personal data only as long as necessary:
- Service and booking records: as long as you are a customer and up to 2 years after.
- Financial records: 6 years, as required by UK law.
- Marketing data: until you withdraw your consent.
Sharing Your Data
We do not sell your data. We may share your information only with:
- Payment processors (e.g., Stripe, PayPal, banks).
- Our cleaning staff (only the minimum information required to deliver the service).
- Professional advisors (accountants, auditors, legal representatives).
- Authorities and regulators if required by law.
Your Rights Under UK GDPR
You have the right to:
- Access the data we hold about you.
- Correct inaccurate or incomplete data.
- Request erasure of your data (“the right to be forgotten”).
- Restrict or object to processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time (for marketing).
If you wish to exercise these rights, please email us at hatfieldcleaners1@gmail.com or WhatsApp us on +44 7429 740942.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.
Cookies
Our website uses cookies and similar technologies to enhance performance and analyze visitor traffic. You can control cookies in your browser settings. For more details, see our Cookie Policy.
International Transfers
If we use third-party providers outside the UK/EEA (e.g., Google, WhatsApp), your data may be transferred internationally. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or business changes. The latest version will always be available on our website.
Contact Us
For any privacy-related questions or general enquiries, contact us:
📧 hatfieldcleaners1@gmail.com
📧 info@hatfieldcleaners.co.uk
💬 WhatsApp +44 7429 740942